Managed Services- the solutions Our focus is to keep your IT systems operational, available and secure so that you can focus on your business. Our program consists of two service level offering.
Management Management encompasses a full “all you can eat” support service whereby GIS assumes total responsibility for the ongoing health of your IT systems. Proactive maintenance, detected issues and all onsite support are addressed as part of the monthly fee and will not be charged to you. This truly aligns GIS and your interests-smoothly running IT system with no issues!
Monitoring Monitoring ensures the most important functions and areas of your IT systems are running as expected. If an issue is detected or proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by GIS of the required work to address the issue. Any support services will be billed at standard Time and Material rates.
Managed Services Features
Remote Monitoring.
We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our operations center over a secure connection.
Proactive Support.
When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.
Remote Desktop Control.
Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.
Security and Anti-Virus Management.
We automatically detect missing security patches or failed anti-virus systems. Missing patches or anti-virus issues can be addressed remotely and out of hours ensuring that you are not exposed to possible Virus or Hacker attacks.
Backup Monitoring.
Our monitoring systems will ensure your important business data is being successfully backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.
Asset Management.
Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.
Inventory Management.
Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.
Reporting.
Report on our levels of response to various IT incidents and system health (performance, availability, security, software licensing, etc.). We will deliver periodic reports that outline the results and value that you are receiving through GIS Managed IT Services.
Managed Services- the solutions.
Our focus is to keep your IT systems operational, available and secure so that you can focus on your business. Our program consists of two service level offering.
Management.
Management encompasses a full all inclusive support service whereby GIS assumes total responsibility for the ongoing health of your IT systems. Proactive maintenance, detected issues and all onsite support are addressed as part of the monthly fee and will not be charged to you. This truly aligns GIS and your interests-smoothly running IT system with no issues!
Monitoring.
Monitoring ensures the most important functions and areas of your IT systems are running as expected. If an issue is detected or proactive maintenance and support are required to head off a problem before it impacts your business, you will be notified by GIS of the required work to address the issue. Any support services will be billed at standard Time and Material rates.